What’s Vulnerable › Vulnerabilities
CVE-2026-27954: LiveHelperChat has department-level authorization bypass in holdaction, blockuser, and transferchat endpoints
- Severity: medium (CVSS 6.5 v3.1)
- Exploited in the wild: not listed in CISA KEV
- EPSS: 0.2% probability of exploitation in the next 30 days
- Public exploit or detection template: none known
- Published: 2026-02-26 · updated 2026-06-17
- Weakness: CWE-862
Description
Live Helper Chat is an open-source application that enables live support websites. In versions up to and including 4.52, three chat action endpoints (holdaction.php, blockuser.php, and transferchat.php) load chat objects by ID without calling `erLhcoreClassChat::hasAccessToRead()`, allowing operators to act on chats in departments they are not assigned to. Operators with the relevant role permissions (holduse, allowblockusers, allowtransfer) can hold, block users from, or transfer chats in departments they are not assigned to. This is a horizontal privilege escalation within one organization. As of time of publication, no known patched versions are available.
Affected products
- livehelperchat/livehelperchat: through 4.52
References
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