What’s Vulnerable › Vulnerabilities

CVE-2026-32752: FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

• Severity: high (CVSS 8.1 v3.1)
• Exploited in the wild: not listed in CISA KEV
• EPSS: 0.3% probability of exploitation in the next 30 days
• Public exploit or detection template: yes
• Published: 2026-03-19 · updated 2026-06-17
• Weakness: CWE-284

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

Affected products

• freescout-help-desk freescout: before 1.8.209 — fixed in 1.8.209

How to fix

Upgrade to a fixed version: freescout-help-desk freescout 1.8.209. Check the vendor advisory for mitigations.

References

• https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11
• https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209
• https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9

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